Return & Refund
Eligibility for Returns
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Products must be returned within 30 days of the delivery date.
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The item must be in its original condition, unused, and in its original packaging.
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Proof of purchase (e.g., receipt or order confirmation email) is required.
Non-Returnable Items
Certain items cannot be returned, including but not limited to:
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Products that have been used or damaged after delivery.
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Items marked as "Final Sale."
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Gift cards.
How to Initiate a Return
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Contact Us:
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Email us at support@campingmoon.com with your order number and reason for return.
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Our team will guide you through the next steps.
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Prepare the Item:
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Ensure the product is securely packaged to avoid damage during transit.
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Include proof of purchase and any other relevant documents.
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Ship the Return:
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You will be responsible for the shipping costs associated with returning the item unless the return is due to an error on our part (e.g., wrong item sent or defective product).
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We recommend using a trackable shipping method to ensure your return is delivered.
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Refund Process
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5-7 business days to the original payment method.
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If the return is due to our error, the original shipping cost will also be refunded.
Exchanges
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If you need to exchange an item for a different size or variant, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
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If you receive a damaged or defective item, contact us immediately at support@campingmoon.com with photos of the damage.
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We will provide a replacement or full refund at no additional cost.
Late or Missing Refunds
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If you haven’t received your refund after the processing period, please:
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Check with your bank or credit card provider as it may take additional time for funds to post.
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Contact us at info1@campingmoon.com if the issue persists.
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