FAQ
Ordering and Payment
1. How can I place an order?
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Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
2. What payment methods do you accept?
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We accept major credit/debit cards, PayPal, and other secure payment options displayed at checkout.
3. Can I modify or cancel my order?
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Orders can be modified or canceled within 24 hours of placing them. Contact us at support@campingmoon.com as soon as possible.
Shipping and Delivery
1. Where do you ship to?
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We ship world wide and offer international shipping to select countries. Shipping options are displayed at checkout.
2. How long does delivery take?
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Delivery times vary by location. For Moroccan orders, it typically takes 3-5 business days. International shipping times are provided at checkout.
3. How can I track my order?
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After your order is shipped, you will receive an email with a tracking number. Use it to monitor your package’s status on the courier’s website.
Returns and Refunds
1. What is your return policy?
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You can return items within 30 days of delivery. Please refer to our Refund & Return Policy for full details.
2. How do I initiate a return?
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Contact us at info1@campingmoon.com with your order number and reason for return. Our team will guide you through the process.
3. When will I receive my refund?
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Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Products
1. Are your products covered by a warranty?
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Yes, all Campingmoon products come with a 1-year limited warranty against manufacturing defects.
2. Do you sell tents?
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No, Campingmoon specializes in outdoor accessories but does not sell tents.
General Inquiries
1. How can I contact customer support?
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You can reach us via email at info1@campingmoon.com or through our contact form on the website.
2. Do you offer discounts or promotions?
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Yes, we occasionally run promotions and discounts. Subscribe to our newsletter to stay updated.
3. Do you have a physical store?
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Campingmoon operates primarily online. All purchases are made through our website.
PRODUCTS
HOW LONG IS THE GUARANTEE ON CAMPINGMOON PRODUCTS?
CANPINGMOON promises one-year guarantee from date of purchase, except of quick-wear spare parts like blades, cutting heads or something like this.
WHERE ARE CAMPINGMOON PRODUCTS MADE?
Made in China. For detailed CANPINGMOON address, pls refer to our contact us page.
WHAT TYPES OF CAMPIMG GEAR DO YOU OFFER ?
We offer a wide range of camping gear, including camping stoves, portable chairs, tables, and various accessories to enhance your outdoor experience.
RETURNS&REFUNDS
WHAT IS CAMPINGMOON’S RETURN POLICY?
You can check our return and refund policy
WHAT SHOULD I DO IF I RECEIVED A DEFECTIVE/WRONG?STAINED ITEM?
If you have received a defective/wrong/stained item, please email us before returning anything so we can process the return for you and provide you information for the return.
When you email us, please provide a description of the item, item code and a few pictures to prove your problems.
HOW DOES IT TAKES FOR REFUND OR EXCHANGE?
Please allow approximately 1-2 weeks for return processing. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you paid by credit or debit card, we’ll process a refund to the same card originally used to place and pay for the order once we receive your return. Please allow approximately 5-10 business days to credit back to your original form of payment.
If you paid using Apple Pay, we’ll process a refund to your Apple Pay account originally used to place and pay for the order once we receive your return. Please allow approximately 1-3 business days to credit back to your original form of payment.
PAYMENT
IS IT SAFE TO ORDER ON CAMPINGMOON?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
WHAT PAYMENT METOS DO YOU ACCEPT?
Answer textWe accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods
CAN I MODIFY OR CANCEL MY ORDER AFTER IT PLACED?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
CUSTOMER SUPPORT
HOW CAN I CONTACT COSTUMER SUPPORT?
Check our contact us page.
DO YOU HAVE A PHISICAL STORE LOATION?
Check About Us page.
