FAQ
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1.HOW LONG IS THE GUARANTEE ON CAMPINGMOON PRODUCTS?
CANPINGMOON promises one-year guarantee from date of purchase, except of quick-wear spare parts like blades, cutting heads or something like this.
2. WHAT CERTIFICATES DO CAMPINGMOON OWN?
All products meet or exceed quality standards and quality control procedures conform to the strict requirements of the standards.
3. WHERE ARE CAMPINGMOON PRODUCTS MADE?
Made in China. For detailed CANPINGMOON address, pls refer to our contact us page.
4. HOW CAN I PURCHASE CAMPINGMOON PRODUCTS?
There are three ways to get CAMPINGMOON products. By sending mails to sales@campingmoon.com, or by placing orders on Amazon:
www.amazon.com/shops/campingmoon or by placing orders on this website.
5. WHAT PAYMENT METHODS CAN I USE?
CAMPINGMOON supports payment through Paypal and wire transfer.
6. WHAT’S THE LEADING TIME OF ORDERS?
For regular products, our leading time is 2-3 working days at receipt of your payment. For customization products, leading time depends on our production line.
7. WHERE IS THE COMPANY HEADQUARTERED?
CAMPINGMOON is located in Yiwu City,Zhejiang, China
8. HOW DO I CONTACT CUSTOMER SERVICE?
Please visit Contact Us where you’ll find a map of our locations and relevant mail address and phone number.
9. I AM INTERESTED IN BECOMING A CAMPINGMOON DISTRIBUTOR. WHAT SHOULD I DO?
We are always looking for motivated distributor partners! If you are interested, we encourage you to contact us by mail bian.y.aa@ctccorp.jp or complete a request form on this site with your contact information.
10. WHAT IS CAMPINGMOON’S RETURN POLICY?
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Authorization must be obtained prior to returning products. Tools returned without this authorization will not be accepted.
Find further explanations on Returns& Refunds Policy page.